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Depending on the selected support package, Userlane offers different response times. Standard-level Support responds within 2 business days, while Priority-level Support has maximum response times for various incident levels. Remedies are available for response time breaches. Network assessment and access may be required for certain cases.
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Last Updated: 06/24/2025
in Best PracticesBefore going live with Userlane, use this checklist to cover all the essentials. Understand the features, customize settings, ensure visibility, offer support, and activate Userlane seamlessly.
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Last Updated: 08/09/2024
in Security & Privacy Userlane: ISO 27001 certified for secure information management. Protect valuable company data with our trusted framework and continual measures. Learn more now
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Last Updated: 01/12/2024
in Best PracticesOptimize your Guide's functionality, content, and engagement! Check clear goals, segment users, ensure stability, and interactive elements. Learn more here!
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Last Updated: 01/15/2024
in Security & Privacy Userlane ensures data security with encryption at rest and in transit, following NIST standards. Multi-tenant segregation, firewalls, and regular penetration tests enhance protection. Monitoring, backups, and authorized access guarantee maximum security.
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Last Updated: 01/09/2025
in Security & Privacy Discover the data flows when the Userlane Browser Extension is implemented. Record element selectors, node attributes, parents, siblings, and more for seamless Player highlighting.
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Last Updated: 01/12/2024
in Release Notes RoadmapDiscover Userlane's Roadmap and join our Customer Research Community to shape features, gain early access, and tailor updates to your needs.
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Discover Userlane's exceptional uptime commitment of 99.5% and transparent status tracking. View live and historical data on Userlane's Status page.
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Last Updated: 11/20/2023
in Manage & PublishHighlight important app processes & features with Userlane's Guide Promotion feature. Users see a pop-up near the Assistant avatar, deciding to start or close it. Find the setting in the Userlane Portal. Best practices included.
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Last Updated: 06/25/2025
in Setup Self-HostingDiscover the features available in Self-Hosting mode vs. Userlane hosted. Gain insights, measure performance, provide tooltips, interactive guides, and more.