Analytics

With HEART you can identify the part of the system that is not being utilized and have the data-backed decisions about what content needs to be created with Userlane to engage your users. We help you to get the most out of applications and to understand the impact and risks in terms of digital adoption.

What is it? This metric is about understanding how users feel about your app. With happiness, you can check if the users enjoy using the app and if they would love to tell their colleagues and friends about it.   We are using the Net promoter...

What is it? Engagement is a key indicator if an application creates value. With this metric, you can check if the users actively engage and interact. Did they actually engage with the application or did they just open your app and bounced out? Enga...

What is it? The goal of any application is that (expected) users are coming to it and that they use it widely. The user number is the key metric you need to measure. With the Adoption Score, you can see how many users arrived and you can track this...

What is it? Only when users find value in an application, they will continue utilizing it and they keep coming back. The Retention Score tracks how likely your users are to return to your application with metrics like stickiness, retention rate, or...

What is it? The Task Success Rate will help you understand if users are interacting with tasks and interesting elements to be aware if users complete tasks or interact with important features easily and efficiently. It enables you to tag and measu...

Select the time range that you want to analyze.    Select the filter you would like to apply in order to see in-depth performance per target group. In the example below, the User Segment titled "New Users" has been selected, m...

Understand the Userlane Guides Analytics. First, select the time range that you want to analyze and apply any filters to narrow down the user group you are interested in.   Overall Performance How many users started your Guides? G...

Step details provide insights into each of your Guide steps to help you understand exit points and errors. First, select the time range that you want to analyze and apply any filters to narrow down the user group you are interested in. Details ...

If you need to resolve an alert, the Error Log can provide more information to help you understand why the error occurred.  Guide details Current status:  Displays the status of this Guide. This is either Public or Private.  ...

Why use it Use the Announcement Analytics to understand how your notifications are performing and how to optimize the experience. Views and interactions How many users saw your announcements? Any of the following events would be considered ...

Userlane can give you insights into the User data that is being passed to us depending on your individual configuration. This data can be accessed in the Userlane Portal. ⚠️ If privacy regulations within your company do not allow displaying such i...

About the settings Our analytics privacy settings enable you to select the level of event tracking that you need to help you build a clear picture of how your users are engaging with the Userlane platform and how well your applications are being ad...