Analytics

Optimize software adoption with HEART and Content Analytics. Increase usage, improve experience, reduce underused software, and boost productivity. Learn more now.

Enhance SaaS efficiency with Userlane App Discovery. Identify, track, and optimize software usage to reduce costs and streamline your organization's applications.

HEART Analytics The HEART Score is Userlane's composite measure of application health. It tells you not just whether users are logging in, but whether the application is delivering the outcomes it was deployed for. It measures five dimensio...

Goals connects Userlane's behavioral data to the specific outcomes your organization is accountable for. Define a target, a deadline, and an optional Audience, and Goals tracks progress automatically. No manual exports or additional configuration re...

About Tasks Tasks track whether users complete specific workflows in your application. You define the sequence of steps; Userlane records who starts, who finishes, and how long it takes. Unlike guides or announcements, Tasks run silently. N...

About Audience Analytics Audience Analytics shows your HEART Score broken down by audience in a single heat map. Instead of checking each audience separately, you can compare performance across all your audiences at once and see where one grou...

Measure user sentiment and track digital adoption progress with surveys. Learn more.

Enhance user experience by bringing Net Promoter Score (NPS) analytics into your app.

About the Sankey View The Sankey diagram is a flow map that shows the paths users actually took through a Task, not just how often each action was performed. Think of it like a river that splits into streams. The wider the stream, the more use...

Use analytics privacy settings to set the level of event tracking for the Userlane analytics. Choose between Basic and Advanced tracking to optimize user engagement and adoption.