With Userlane users can learn and complete a specific task or process without requiring previous training.
Userlane overlays the application, guiding the user through an end to end process.
Process Tracking
To better understand what processes need additional support, you can measure the usage of the specific elements/features in your application by using Tags.
Create the tracking in the Userlane Editor.
| What | Why | Where |
|---|---|---|
| Tags | Understand if users are able to successfully complete predefined processes |
|
Messages
Share messages directly on your application at the right time via the Userlane Assistant.
Create messages within the Userlane Portal.
| What | Why | Where |
|---|---|---|
| Announcements | update Users on important update, process changes or reminders Add additional content, such as images, guides, links |
|
| Standard Surveys | Ask users questions about application functionality or content | |
| NPS Survey | track your user’s loyalty and opinion based on how likely they are to recommend your app | |
| Welcome Slide | welcome new users to the Userlane Suite within the external application |
Guidance
Provide your users with information and instructions to successfully complete processes.
Create and maintain this content in the Userlane Editor.
| What | Why | Where |
|---|---|---|
| Guides | Guide your users through processes step-by-step within the external application |
|
| Tooltips - Hints | explain an element to help users complete a process |
|
| Tooltips - Beacons | highlight an element by drawing the user's attention with the help of a pulsating icon |
