Security & Privacy

Userlane Security & Privacy principles, documentation & reports.

Articles

Data Security & Privacy Principles of Userlane
The security and integrity of all data that enters or leaves any Userlane system are of high value to us.  We constantly strive to build on our high standards and leverage them to provide our clients with the peace of mind that their business ...
Security & Privacy Certifications
 ✅ Userlane is ISO 27001 certified. ISO 27001 is widely recognized and respected and provides a framework for information security management practices. It establishes requirements for information controls to manage people, processes,...
Userlane Partners with Microsoft for Secure Infrastructure & Hosting
💡 Userlane's availability is guaranteed to exceed 99.5%. We regularly achieve higher uptime and the live status as well as historic data can be viewed on Userlane's Statuspage . Why we chose Microsoft Azure Userlane decided to wor...
Security Operations
Encryption Data at rest All databases use a so-called "at rest" encryption. This means that data can only be read if proper authentication takes place on the respective database system. The files in which the data is stored are stored in ...
Userlane.js Cookies
Here is a summary of all cookies and localStorage items that Userlane’s embeddable frontend package (userlane.js) might store on the user’s device. Name Type Purpose Storage Duration Required userlane-context Cookie (firs...
Data residency options
ℹ️ Data is completely separated between the hosting options to assure compliance with the requirements of data being held either in the EU or the US. Hence, w e offer 2 residency options that customers can choose during Userlane account setup. ...
Data flow when Userlane is implemented via JavaScript Snippet
Recorded data field Purpose Userlane Property ID (one per app) To identify which app Userlane is loaded upon and fetch relevant content. URL To identify which app Userlane is loaded upon and fetch relevant content. UR...
Data flow when Userlane is implemented via Userlane Browser Extension
Recorded data field Purpose Userlane Property ID (one per app) To identify which app Userlane is loaded upon and fetch relevant content. URL To identify which app Userlane is loaded upon and fetch relevant content. URL pattern...
Data flow with the Userlane Editor
When using the Userlane Editor, there are additional data flows. This applies to both the JavaScript Snippet and the Userlane Browser Extension. In addition to the data fields recorded by the implementation method, the Editor records these field...