Articles
Fixes and Improvements - October
Portal improvements Customization & Design We introduced a new design for our registration and magic link pages. The designs are now aligned with our login page layouts. Our input fields are optimized to seamlessly integrate with all p...
Fixes and Improvements - September
Portal improvements Customization & Design Before, we only displayed the title of the message in the Messages table. Now, we show both the name and title, making it easier to identify Messages. We've introduced an app switch to sim...
Fixes and Improvements - August
Portal improvements Customization & Design Our loading states in the Portal have been improved and are more consistent now. You will notice all of them have nicely rounded corners and a smoother transition to the loaded state. When ...
Release note - Surveys
What is new Your browser does not support HTML5 video. Understanding user sentiment is the key step to improve your digital adoption efforts. Previously, we used NPS surveys to measure the user loyalty. However, NPS surveys are limited to ...
Release Note - Process automation via Guides
Release Demo Your browser does not support HTML5 video. What’s new Some processes require a lot of steps by the user that have no deeper purpose other than navigating to the correct place in the application or entering the same info...
Release Note - Improved HEART scores
What is new Instead of visually presenting the scores with circles, we've transitioned to using a speedometer to represent your main scores for HEART letters. Currently, we are using a 5-point scale for every letter's assessment. Previous...
Release Note - Export Guides as PDFs
Release Demo Your browser does not support HTML5 video. What is new Not every user, content reviewer, or translator has access to your application or Userlane. To solve this problem, Managers can now easily share existing Guides in their orig...
Release Note - Auto-translation for Guides
Release Demo Your browser does not support HTML5 video. What’s new Managers now have the option to auto-translate Guide content from a selected source language into any number of target languages with the click of one button. The a...
Fixes and Improvements - July
Portal improvements Customization & Design Smaller UI improvements, e.g. paddings have been adjusted in the HEART Analytics pages. Smaller UI updates of buttons in the Portal. Scalability The date picker in the Portal now uses &qu...
Release Note - URL parameters in HEART
What is new We are excited to announce the latest improvement to our analytics. The HEART analytics displayed application URLs by removing everything after the "?" character, commonly known as parameters. This made it easier to see the ...
Release Note - Element selector: Improved UX and functionality
Release Demo Your browser does not support HTML5 video. What’s new We have revamped the code selector section. The update brings new functionalities that help Managers refine the selector: Element uniqueness informs Managers if m...
Release Note - Logos on the Applications dashboard
What is new Logos on the "Your application" dashboard were taking the Avatar image. In many cases, this was the same image so every application looked the same at first glance. We now catch the favicon of the default URL to prese...
Release Note - NPS AI insights
What is new Your browser does not support HTML5 video. Your NPS analytics now has AI insights. Our intention was to offer you a short and quick overview of the user sentiment. This enables you to quickly understand and identify areas that requ...
Fixes and Improvements - June
Portal improvements Customization & Design We updated the UI of the Guide section (previously Manage section). Visual changes include a new hover state that aligns better with the overall appearance. The "Promote" action can ...
Release Note - User and team (settings) export
What is new You can now export the list from two "Settings" pages: Team and User. You can use Team export to track what apps your colleagues have access to. On the other hand, use User export to track easier which uploaded user is stil...
Release Note - New messages page
Release Demo Your browser does not support HTML5 video. What is new We have made some changes to the messages intro section. When you click on messages, instead of only seeing announcements in the table, you will also see a table with all...
Release Note - Manage Guides in the Editor more easily
Release Demo Your browser does not support HTML5 video. What is new Identifying which element corresponds to each step when creating or maintaining Guides can become tricky, especially when they are longer. With the new redesign of step c...
Release Note - Beacons Clicked Metric
What is new Your browser does not support HTML5 video. In order to make it easier for managers to track the performance of different content types, we have added interaction metrics for Beacons to the Content Analytics overview page in th...
Fixes and Improvements - May
Portal improvements Customization & Design The Beacons color can now be set in the Portal. General step-related improvements in the Design section to better reflect the latest stepbox interaction improvements . We implemented a ...
Release Note - New Portal navigation
What is new Your browser does not support HTML5 video. We are thrilled to announce a significant improvements to the navigation experience within our Portal. Let's dive into the exciting changes: - Sidebar : Instead of the horizontal...
Release Note - Announcement API
Release Demo Your browser does not support HTML5 video. What is new We are excited to announce the expansion of our API export functionality to include announcement data. With this update, you can now collect more comprehensive data on users&...
Release Note - User Segmentation for Tooltips
Release demo Your browser does not support HTML5 video. What is new Now you can apply user segmentation to display Tooltips (Hints & Beacons) only to specific target groups. For more information on user segmentation, please check the...
Fixes and Improvements - April
Portal improvements Performance We removed the "show 200 rows” per page option from the tables so that it doesn't affect the performance. We added pagination to the Announcement and Guides analytics tables so that it ...
Release Note - Showing URL fragments in HEART analytics
What is new Your application’s web addresses were shown in the HEART analytics without the part that comes after the # symbol (also called fragments). HEART analytics now include the fragments too, so you can track which parts of the applic...
Release Note - Improved user interaction experience with NPS
What is new NPS can now be closed only if the user actively engages with them by clicking the Close button. No action is required from your side, everything is handled by Userlane. CHECK OUR ROADMAP ...
Release Note - Tooltips: Hints & Beacons
What is new We are expanding the use cases for which Tooltips can be used. Managers can now choose the tooltip type: hint or beacon. Hints are used to explain an element to help users complete a process. Beacons are used to highlight an...
Release note - Assist users when completing tasks by validating inputs
What is new The process of validating data has been done so far with the help of pre-defined texts - the user cannot continue the Guide if the text is not matched. We have now expanded our data validation capabilities. If a specific value step t...
Fixes and Improvements - March
Portal improvements Performance The “All Guides” table export includes a list of Guide names and their corresponding Guide IDs. Stability UI improvements of loading and empty states as well as numbers format and illustration...
Release Note - Step box interaction improvements
What is new The new and improved Guide step design enables end users to interact with the underlying application quickly and easily. You don’t have to do anything - Userlane will automatically adjust the step boxes following the update...
Release Note - Tags over time
23 March 2023 What is new The Task success page now includes a time graph that shows how your tags are being used over time. This graph will help you identify when the drop or increase appeared and if it was because of certain actions you took. ...
Release Note - Page Segmentation for Tooltips
21 March 2023 What is new Now you can apply page segmentation to Tooltips to provide context-based help for your users. For more information on how page segmentation works, please check the following wiki section . Where to find it In E...
Release Note - Contact Form in the Assistant
14 March 2023 What is new We have improved the experience of reaching out to our Support Team. With the new Contact Form you can reach out to the team quicker and also upload files. How to find it In Portal: Click on Help > Cont...
Release Note - Analytics export to CSV
Export Userlane analytics data to a CSV file
Release Note - Tags
14 February 2023 What is new Tags allow you to track users’ interactions with specific elements or features of the underlying application. The results can be visualized on the Task Success page , which helps you understand wheth...
Release Note - Task Success
14 February 2023 What’s new Now you can easily find out if users are interacting with important parts of your application! This metric will help you understand if users are interacting with tasks and interesting elements to be aware...
Release Note - Multi-application analytics
14 February 2023 What’s new We’ve released a dashboard that shows you all your HEART scores and main metrics. It is a general overview of all the applications/tools that have Userlane’s HEART enabled across the business ...
Release Note - Tooltip boxes automatically adjust their size
10 January 2023 What’s new A Tooltip is used to provide additional information to the end user. That is why we improved how the Tooltips are displayed based on the amount of text. Userlane will automatica...
Release Note - Analytics Data for more than one year
04 January 2023 What's new? We have expanded the time frame for the Analytics data. Now, you have the possibility to see data back since you were with us. Earlier this year, you could only see the last 6 months of data in analytics. ...