Articles
Release Note - New Portal navigation
What is new Your browser does not support HTML5 video. We are thrilled to announce a significant improvements to the navigation experience within our Portal. Let's dive into the exciting changes: - Sidebar : Instead of the horizontal...
Release Note - Announcement API
What is new Your browser does not support HTML5 video. We are excited to announce the expansion of our API export functionality to include announcement data. With this update, you can now collect more comprehensive data on users' views a...
Release Note - User Segmentation for Tooltips
Release demo Your browser does not support HTML5 video. What is new Now you can apply user segmentation to display Tooltips (Hints & Beacons) only to specific target groups. For more information on user segmentation, please check the...
Fixes and Improvements - April
Portal improvements Performance We removed the "show 200 rows” per page option from the tables so that it doesn't affect the performance. We added pagination to the Announcement and Guides analytics tables so that it ...
Release Note - Showing URL fragments in HEART analytics
What is new Your application’s web addresses were shown in the HEART analytics without the part that comes after the # symbol (also called fragments). HEART analytics now include the fragments too, so you can track which parts of the applic...
Release Note - Improved user interaction experience with NPS
What is new NPS can now be closed only if the user actively engages with them, by clicking the Close button. No action is required from your side, everything is handled by Userlane.
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Release Note - Tooltips: Hints & Beacons
What is new We are expanding the use cases for which Tooltips can be used. Managers can now choose the tooltip type: hint or beacon. Hints are used to explain an element to help users complete a process. Beacons are used to highlight an...
Release note - Assist users when completing tasks by validating inputs
What is new The process of validating data has been done so far with the help of pre-defined texts - the user cannot continue the Guide if the text is not matched. We have now expanded our data validation capabilities. If a specific value step t...
Fixes and Improvements - March
Portal improvements Performance The “All Guides” table export includes a list of Guide names and their corresponding Guide IDs. Stability UI improvements of loading and empty states as well as numbers format and illustration...
Release Note - Step box interaction improvements
What is new The new and improved Guide step design enables end users to interact with the underlying application quickly and easily. You don’t have to do anything - Userlane will automatically adjust the step boxes following the update...
Release Note - Tags over time
23 March 2023 What is new The Task success page now includes a time graph that shows how your tags are being used over time. This graph will help you identify when the drop or increase appeared and if it was because of certain actions you took. ...
Release Note - Page Segmentation for Tooltips
21 March 2023 What is new Now you can apply page segmentation to Tooltips to provide context-based help for your users. For more information on how page segmentation works, please check the following wiki section . How to find it? In Ed...
Release Note - Contact Form in the Assistant
14 March 2023 What is new We have improved the experience of reaching out to our Support Team. With the new Contact Form you can reach out to the team quicker and also upload files. How to find it In Portal: Click on Help > Cont...
Release Note - Analytics export to CSV
Export Userlane analytics data to a CSV file
Release Note - Tags
14 February 2023 What is new Tags allow you to track users’ interactions with specific elements or features of the underlying application. The results can be visualized on the Task Success page , which helps you understand wheth...
Release Note - Task Success
14 February 2023 What’s new Now you can easily find out if users are interacting with important parts of your application! This metric will help you understand if users are interacting with tasks and interesting elements to be aware...
Release Note - Multi-application analytics
14 February 2023 What’s new We’ve released a dashboard that shows you all your HEART scores and main metrics. It is a general overview of all the applications/tools that have Userlane’s HEART enabled across the business ...
Release Note - Tooltip boxes automatically adjust their size
10 January 2023 What’s new A Tooltip is used to provide additional information to the end user. That is why we improved how the Tooltips are displayed based on the amount of text. Userlane will automatica...
Release Note - Analytics Data for more than one year
04 January 2023 What's new? We have expanded the time frame for the Analytics data. Now, you have the possibility to see data back since you were with us. Earlier this year, you could only see the last 6 months of data in analytics. ...