Why use it
Tooltips allow you to explain and highlight elements of the underlying application when a user interacts with the external application.
To choose the right tooltip type, choose the use case you wish to cover.
Example:
If you wish to explain a feature, use the hint type.
If you wish to highlight a feature in the underlying application, use the beacon type.
ℹ️ For optimal results, always combine Tooltips with Announcements and Guides for new feature launches on your application.
Tooltips: Hints
- The hint type provides extra information to help users with processes, unknown words, features, or error messages.
- Keep hints short and concise, avoiding redundancy.
- Provide hints in different languages for user preference and better communication.
- Understand user needs and struggles, explaining non-obvious elements with hints.
- Don't cover up important content or functionality with hints.
- Avoid blocking users from completing tasks by placing crucial information only when they hover over an element.
- Use hints for unlabeled icons or buttons when contextual help is needed.
- Target specific pages using page segments for relevant hints.
- Customize hints for different user groups, such as new or experienced users.
- Assist users in filling out lengthy forms by explaining what to add in each field.
- Explain specific error messages using content selectors.
- You can combine a Hint with a Guide to make sure that an end-user starts a process at a specific point.
Tooltips: Beacons
- Use beacons to grab users' attention towards new features.
- Boost engagement by highlighting less-utilized features with beacons.
- Employ beacons in the app for specific calls to action, like form filling or error reporting.
- Manually position pulsating icons when important elements are covered.
- Provide beacon text in different languages for better user communication.
- Show beacons only on relevant pages that match URL conditions using page segments.
- Customize beacon display based on user groups, such as those who haven't interacted with the new feature guide.
- You can combine a Beacon with a Guide to make sure that an end-user starts a process at a specific point.
