Push message announced within the external application via the Userlane Assistant.
Userlane's offering for allowing customers to deploy Userlane to self-hosting environments
API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other.
Userlane support menu within the external application used to open and search for Guides, Announcements, and documents.
Attributes are custom data that you can use to enrich your user profile, e.g. role, location or signup date of your users. You can filter based on an attribute to create user segments. Then you can apply these segments to your userlanes to determine who will see them.
Icon used to open/close the Userlane Assistant within the external application.
Folder structure used to organize Guides within the Assistant. Guides can be sorted into chapters, or remain unsorted.
The Userlane component used to record and edit your content (Guides, Announcements, Tooltips). It requires interaction with an external application.
An interactive step-by-step process or tour within the external application
HEART is the world’s first standardized model to measure Digital Adoption across enterprise software applications. It measures the success of digital transformation initiatives with the HEART framework focussing on Happiness, Engagement, Adoption, Retention and Task Success.
Often shorted to "K8S". Virtualisation platform used for creating and managing virtual server environments.
Pronounced "Engine X". Open source web server that allows us to connect to servers and distribute deployment packages.
Also known as "customer-premises equipment, this refers to hardware (servers) that are located in an environment owned by a customer, for instance a server room in their premises.
Page segments enable you to show specific guides or chapters only on specific pages (URLs). Unlike user segments, you don’t need to implement any code for page segments. It enables you to create advanced feature support, simplify your training structure or split and shorten single guides.
The Userlane Portal encapsulates all web pages in the web component of the Userlane product solution. It is the central point for manager and admin activities such as managing content, rollout, applications, users, languages, and the analytics dashboard.
Dedicated hosting environment available over the internet but usually with additional connection requirements such as VPN, and on dedicated or customer-owned hardware. Private and Public cloud servers are sometimes co-located in the same data centres.
Push notification that promotes an individual Guide to users
Shared hosting environment available over the internet. Examples include Microsoft Azure (used by Userlane), Amazon Web Services (AWS) and Google Cloud.
Category option that allows content being targeted based on user profile or in context to underlying page; can be assigned to Users or Pages.
The Editor recording mode that captures and stores the CSS information of the selected element; can be based on a selected element or refined in the code selector.
The piece of code that is required for the external application to display the Userlane Suite to end users.
The Userlane Suite refers to the collection of Userlane containers used to deliver content to users (Assistant, Welcome Slide, Promotions, Announcements, Tooltips).
A Tag marks a single element that should be tracked to measure users’ interaction with that element within the underlying application.
Informative hint for individual elements that are displayed when a user interacts with the external application (e.g on hover or click).
If you want to display guides to specific target groups only you can create user segments that are defined by tags, attributes or behavioral data. You can e.g. filter by users who completed a specific chapter and then guide them to the next relevant. Keep in mind to apply your segments to the specific chapter or userlane afterwards.
Push message that welcomes new users to the Userlane Suite within external application