Glossary

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A

Announcement

Push message announced within the external application via the Userlane Assistant.

API

API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other.

Assistant

Userlane support menu within the external application used to open and search for Guides, Announcements, and documents.

Attribute

attributes,attribute

Attributes are custom data that you can use to enrich your user profile, e.g. role, location or signup date of your users. You can filter based on an attribute to create user segments. Then you can apply these segments to your userlanes to determine who will see them.

Avatar

Icon used to open/close the Userlane Assistant within the external application.

C

Chapter

Folder structure used to organize Guides within the Assistant. Guides can be sorted into chapters, or remain unsorted.

E

Editor

Editor

The Userlane component used to record and edit your content (Guides, Announcements, Tooltips). It requires interaction with an external application.

G

Guide

Guide

An interactive step-by-step process or tour within the external application

P

Page Segment

Page segments enable you to show specific guides or chapters only on specific pages (URLs). Unlike user segments, you don’t need to implement any code for page segments. It enables you to create advanced feature support, simplify your training structure or split and shorten single guides.

Portal

The Userlane Portal encapsulates all web pages in the web component of the Userlane product solution. It is the central point for manager and admin activities such as managing content, rollout, applications, users, languages, and the analytics dashboard.

Promotion

Push notification that promotes an individual Guide to users

S

Segment

Category option that allows content being targeted based on user profile or in context to underlying page; can be assigned to Users or Pages.

Selector

Selector

The Editor recording mode that captures and stores the CSS information of the selected element; can be based on a selected element or refined in the code selector.

Snippet

The piece of code that is required for the external application to display the Userlane Suite to end users.

Suite

The Userlane Suite refers to the collection of Userlane containers used to deliver content to users (Assistant, Welcome Slide, Promotions, Announcements, Tooltips).

T

Tooltip

Informative hint for individual elements that are displayed when a user interacts with the external application (e.g on hover or click).

U

User Segment

If you want to display guides to specific target groups only you can create user segments that are defined by tags, attributes or behavioral data. You can e.g. filter by users who completed a specific chapter and then guide them to the next relevant. Keep in mind to apply your segments to the specific chapter or userlane afterwards.

W

Welcome Slide

Push message that welcomes new users to the Userlane Suite within external application