Glossary

Push message announced within the external application via the Userlane Assistant.

Userlane's offering for allowing customers to deploy Userlane to self-hosting environments

A set of protocols that allows Userlane to interact with and exchange data with other software applications.

Userlane support menu within the external application used to open and search for Guides, Announcements, and documents.

Attributes are custom data that you can use to enrich your user profile, e.g. role, location or signup date of your users. You can filter based on an attribute to create user segments. Then you can apply these segments to your userlanes to determine who will see them.

Icon used to open/close the Userlane Assistant within the external application.

A geographically distributed group of servers that ensures fast and reliable delivery of the Userlane snippet to end-users globally.

Folder structure used to organize Guides within the Assistant. Guides can be sorted into chapters, or remain unsorted.

A system for managing a company's interactions with current and potential customers which Userlane can be integrated into for guidance.

The language used to define the visual style and layout of Userlane elements like the widget and guide bubbles.

A simple file format used to store tabular data commonly used for bulk importing user lists into the Userlane Portal.

The structural representation of a web page that Userlane uses to identify and interact with specific on-screen elements.

The Userlane component used to record and edit your content (Guides, Announcements, Tooltips). It requires interaction with an external application.

A bitmap image format that supports animation used for adding moving visual aids to Userlane guide steps.

An interactive step-by-step process or tour within the external application

HEART is the world’s first standardized model to measure Digital Adoption across enterprise software applications. It measures the success of digital transformation initiatives with the HEART framework focussing on Happiness, Engagement, Adoption, Retention and Task Success.

The standard markup language used to create the structure and content of the web applications where Userlane guides are displayed.

An embedded HTML element that allows one website to be shown inside another which requires specific Userlane implementation to guide across origins.

A commonly used method of lossy compression for digital images supported for static visuals in Userlane content.

A lightweight data format commonly used to store and exchange configuration settings within the Userlane platform.

Often shorted to "K8S". Virtualisation platform used for creating and managing virtual server environments.

A protocol used for accessing and maintaining distributed directory information services often used for Userlane user mapping via SSO.

Software used by IT departments to deploy and manage applications like the Userlane extension across multiple corporate devices.

Pronounced "Engine X". Open source web server that allows us to connect to servers and distribute deployment packages.

A metric used within Userlane surveys to measure user loyalty and satisfaction with a software application.

Also known as "customer-premises equipment, this refers to hardware (servers) that are located in an environment owned by a customer, for instance a server room in their premises.

Page segments enable you to show specific guides or chapters only on specific pages (URLs). Unlike user segments, you don’t need to implement any code for page segments. It enables you to create advanced feature support, simplify your training structure or split and shorten single guides.

A versatile file format used for exporting and sharing static versions of Userlane guides for offline use.

A raster-graphics file format that supports lossless data compression ideal for high-quality screenshots within Userlane guides.

The Userlane Portal encapsulates all web pages in the web component of the Userlane product solution. It is the central point for manager and admin activities such as managing content, rollout, applications, users, languages, and the analytics dashboard.

Dedicated hosting environment available over the internet but usually with additional connection requirements such as VPN, and on dedicated or customer-owned hardware. Private and Public cloud servers are sometimes co-located in the same data centres.

Push notification that promotes an individual Guide to users

Shared hosting environment available over the internet. Examples include Microsoft Azure (used by Userlane), Amazon Web Services (AWS) and Google Cloud.

An architectural style for providing interoperability between computer systems used by Userlane to securely deliver snippet configurations.

A performance measure used to evaluate the efficiency and financial benefits gained from implementing Userlane.

Category option that allows content being targeted based on user profile or in context to underlying page; can be assigned to Users or Pages.

The Editor recording mode that captures and stores the CSS information of the selected element; can be based on a selected element or refined in the code selector.

A commitment between Userlane and a customer that defines expected service levels such as support response times.

The piece of code that is required for the external application to display the Userlane Suite to end users.

The Userlane Suite refers to the collection of Userlane containers used to deliver content to users (Assistant, Welcome Slide, Promotions, Announcements, Tooltips).

A Tag marks a single element that should be tracked to measure users’ interaction with that element within the underlying application.

Informative hint for individual elements that are displayed when a user interacts with the external application (e.g on hover or click).

The specific web address used to identify where a web application is located and where Userlane guides should appear.

If you want to display guides to specific target groups only you can create user segments that are defined by tags, attributes or behavioral data. You can e.g. filter by users who completed a specific chapter and then guide them to the next relevant. Keep in mind to apply your segments to the specific chapter or userlane afterwards.

A unique 128-bit number used to identify specific technical components such as a Userlane browser extension.

Push message that welcomes new users to the Userlane Suite within external application

A technical method used by web applications to update content without a full page reload which Userlane monitors for seamless guidance.

A markup language used for structured data exchange often utilized during Userlane SSO configurations.