What is it?
The goal of any application is that (expected) users are coming to it and that they use it widely. The user number is the key metric you need to measure. With the Adoption Score, you can see how many users arrived and you can track this number compared to the ratio of the expected number of users.
Why use it?
Adoption signals the extend to which an application is used. You will be able to understand if your users are declining or if they are remaining stable or growing. Also, with this metric, you will be able to understand your application’s coverage and how widely users use it.
A low adoption signals that users are only working with a limited part of an application, leaving significant potential for additional productivity untouched.
A high Adoption Score has big impact on your business results:
- Higher app ROI
- Higher productivity
How is it calculated?
| A score | Average of App Coverage and Users Goal Reached |
| Users Goal reached | Ratio of unique users in the selected date range to expected users |
| App Coverage | Ratio of unique pages visited in the selected date range to unique pages visited all time |
| Users growth rate | Ratio between unique users in the current selected time range and the previous period |
| Number of users | Number of unique users in the selected date range |
| Users on the page (url table) | Number of unique users that visited the page in the selected date range |
| % of users (url table) | Ratio of unique users that visited the page to all unique users in the selected date range |
Best Practices
Here are our 3 Tips for a high Adoption Score:
1. Understand the adoption
First check how many Guides are actually in use. If you have only 1 guide it's not a mystery why the number would be low.
It could also be that the guides are not good enough/important features are not covered.
2. Improve onboarding
Send users an email to invite them into your application.
3. Create awareness and promote underutilized features
Promote Guides via Announcements or add more links that open Guides in convenient places.
Integrate your resources into Userlane.
