Measure, understand, improve
By measuring and tracking the success of strategic software adoption, you can expect the following results:
- Increase usage & adoption
- Improve employee experience
- Reduce underused software
- Increase productivity
Additionally, you can track the performance and engagement of your support content, so you can iterate faster and drive further software adoption.
HEART Analytics
Userlane’s HEART analytics are the world’s first standardized model to monitor value realization across enterprise applications.
Based on user interaction metrics and usage patterns, a single score indicates the current value realization for each application based on five core value drivers:
Happiness
Engagement
Adoption
Retention
Task Success
The output metrics signal if an application delivers the expected value and allows identification of areas for improvement to assess and optimize the return on investment for key technology initiatives.
Learn more about HEART Analytics here.
Content Analytics
Userlane improves user experience with an interactive overlay for in-application guided learning to drive adoption and productivity while reducing training and support costs.
You can create Guides, Tooltips, Announcements, Pop-Ups (Welcome Slide), and NPS with Userlane and see how they are performing.
Learn more about our Content Analytics here.
