Discover Userlane's extensive range of consulting and professional services, covering improvement sessions, quarterly reviews, onboarding, API integration, guide-building, and more based on the package chosen.
| Consulting & Professional Services | Standard | Priority |
|---|---|---|
Consulting Session 1x per 2 months 30-minute sessions on improving Guides | Included | Included |
Priority Improvement Sessions 2x per month 30-minute improvement sessions about best practices & storyboard structure | Not Included | Included |
Quarterly business reviews Quarterly web meetings discussing goals, analytics and next steps towards success | Not Included | Included |
Bi-monthly Onboarding & Training Session Extra 60 min web training session for new editor users every two months | Not Included | Included |
API & Advanced Integration Sessions Consulting on how to modify sample code to meet specific use cases | Self - Service / Additional Fees apply | Self - Service / Additional Fees apply |
Guide-Building Services Remote Guide-Building Services by our UX-Consulting Team | Self - Service / Additional Fees apply | Self - Service / Additional Fees apply |
Onsite Guide-Building Workshop Onsite (EU) Topics: How to build effective Userlanes | Self - Service / Additional Fees apply | Self - Service / Additional Fees apply |
Onsite Consulting Workshop Onsite (EU) Topics: How to build a storyboard, structure chapters and Userlanes and add learning effects | Self - Service / Additional Fees apply | Self - Service / Additional Fees apply |
For tracking support requests and new development requests, Userlane offers the following:
| Feature Request & Issue Tracking | Standard | Priority |
|---|---|---|
| General feature / functionality information & feedback | Included | Included |
| Provide updates on the status of any previously filed feature request or issue/bug | Included | Included |
| Submission of issues/bugs into the Engineering tracking system | Included | Included |
| Submission of feature requests into the Product Management tracking system | Included | Included |
| Prioritized feature development requests | Not Included | Included |
| Individual new feature demos with Q&A session and implementation guidance | Not Included | Included |
| Reporting & Analytics | Standard | Priority |
|---|---|---|
| Key analytics available in the Dashboard | Included | Included |
Custom Report Monthly reporting based in PDF format | Not Included | Self - Service / Additional Fees apply |
Data Export Exporting usage data and reports in a custom format | Not Included | Self - Service / Additional Fees apply |
