Scope of Userlane Support & Success Services

Consulting & Professional ServicesStandardPriority

Consulting Session

1x per 2 months 30-minute sessions on improving userlanes


Included


Included


Priority Improvement Sessions

2x per month 30-minute improvement sessions about best practices & storyboard structure


Not Included


Included


Quarterly business reviews

Quarterly web meetings discussing goals, analytics and next steps towards success


Not Included


Included


Bi-monthly Onboarding & Training Session Extra 60 min web training session for new editor users every two months


Not Included


Included


API & Advanced Integration Sessions Consulting on how to modify sample code to meet specific use cases


Self - Service / Additional Fees apply


Self - Service / Additional Fees apply


Guide-Building Services

Remote Guide-Building Services by our UX-Consulting Team


Self - Service / Additional Fees apply


Self - Service / Additional Fees apply


Onsite Guide-Building Workshop

Onsite (EU)

Topics: How to build effective Userlanes


Self - Service / Additional Fees apply


Self - Service / Additional Fees apply


Onsite Consulting Workshop

Onsite (EU)

Topics: How to build a storyboard, structure chapters and Userlanes and add learning effects


Self - Service / Additional Fees apply


Self - Service / Additional Fees apply



For tracking support requests and new development requests, Userlane offers the following: 

Feature Request & Issue TrackingStandardPriority
General feature / functionality information & feedback
Included
Included
Provide updates on the status of any previously filed feature request or issue/bug
Included
Included
Submission of issues/bugs into the Engineering tracking system
Included
Included
Submission of feature requests into the Product Management tracking system
Included
Included
Prioritized feature development requests
Not IncludedIncluded
Individual new feature demos with Q&A session and implementation guidance
Not Included
Included


Reporting & AnalyticsStandardPriority
Key analytics available in the Dashboard
IncludedIncluded

Custom Report 

Monthly reporting based in PDF format



Self - Service / Additional Fees apply


Data Export 

Exporting usage data and reports in a custom format



Self - Service / Additional Fees apply




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