Support & Services

2 / 2 Depending on the selected support package, Userlane offers different response times. Standard-level Support responds within 2 business days, while Priority-level Support has maximum response times for various incident levels. Remedies are available for response time breaches. Network assessment and access may be required for certain cases.

Discover Userlane's exceptional uptime commitment of 99.5% and transparent status tracking. View live and historical data on Userlane's Status page.

Discover Userlane's consulting and professional services offering, including improvement sessions, quarterly reviews, onboarding, API integration, guide-building services, and reporting capabilities.