Support & Services

Articles

Userlane Support & Services Overview
Userlane offers two different support packages - Standard and Priority:  Support, SLA, Customer Success Overview Standard Priority Standard Support See below for additional details. Includes 24x7 service availability monitoring, on...
Support Response Times SLA
Depending on the selected support package, the response times differ:  Standard-level Support:  For all support issues relating to Userlane Production Tenants, Userlane will make efforts to respond promptly to all tickets submitted throu...
Application Uptime
 💡 Userlane's availability is guaranteed to exceed 99.5%. We regularly achieve higher uptime and the live status as well as historic data can be viewed on Userlane's Status page . Uptime Commitment  The Quarterly Uptime P...
Scope of Userlane Support & Success Services
Consulting & Professional Services Standard Priority Consulting Session 1x per 2 months 30-minute sessions on improving userlanes Included Included Priority Improvement Sessions 2x per month 30-minute improvement s...