Support & Services


Userlane Support & Services Overview
Choose Userlane's support packages - Standard and Priority. Standard includes 24x7 service monitoring, online ticket support, and more. Priority offers added benefits like priority queue and faster response times. Compare and decide which suits your needs.
Support Response Times SLA
2 / 2 Depending on the selected support package, Userlane offers different response times. Standard-level Support responds within 2 business days, while Priority-level Support has maximum response times for various incident levels. Remedies are available for response time breaches. Network assessment and access may be required for certain cases.
Application Uptime
Discover Userlane's exceptional uptime commitment of 99.5% and transparent status tracking. View live and historical data on Userlane's Status page.
Scope of Userlane Support & Success Services
Discover Userlane's consulting and professional services offering, including improvement sessions, quarterly reviews, onboarding, API integration, guide-building services, and reporting capabilities.