Access to the Userlane Editor

The Userlane Editor is visible only to users that had been invited to the Userlane Portal as an admin, contributor, or moderator. These user roles have distinct rights to create, edit, or manage content.

There are three ways to open the Editor: 

  •  Sign in to the Userlane Portal at family.userlane.com, then select Open Editor from the application dropdown. You'll go directly to your software where you will be able to edit the content.  

  • If Userlane is implemented via the browser extension, you can open the Editor via the browser extension. Go to your application, click the Userlane extension, then select Start Editor.

  • You can open the Editor via the Userlane Assistan. Go to your Assistant, then select Start Editor.

Trouble accessing the Editor?

Consider the following to help troubleshoot Editor access issues: 

1. Are you signed in to the Portal?

Check if you’re signed in to the Userlane Portal at family.userlane.com in the same browser. Then, reload the page after you sign in to the Portal.

ℹ️  The cookie that stores the information about your account and access rights only works within one browser. 

2. Is your application added as an underlying application to your Userlane Portal?

Ensure that your software is added to your Portal. Sign in to the Userlane Portal at family.userlane.com. Click the Application dropdown then select Settings > Application URLs.

3. Allow third-party cookies

Check if your browser is preventing 'third-party cookies'. In this case, the Userlane Editor won't show up as the access level is not collected via the cookies. If you still can not access the Userlane Editor try to add auth.userlane.com to the cookies exceptions.

ℹ️  For more on enabling the third-party cookies, please review the links below for your browser: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

If none of the links above is beneficial for you, check the guidelines in the browser's help centers. 

As an alternative, there are extensions that allow third-party cookies. If you would like to use this solution, Userlane's underline application URLs should be added to those extensions. 

4. Do you have the latest Userlane browser extension version? 

Userlane's browser extension should be updated to the latest version. This process may vary depending on the browser that you use. Please follow the guidelines provided by different browsers on how to update extensions. 

5. Are you using an incognito mode / private tab?

Note that the Userlane Editor does not work in private modes unless you have enabled private mode for extensions. 

6. Deactivate any ad blockers

Some adblockers can prevent any cookies collection. Allow Userlane for your adblocker or deactivate it. 

7. Delete your browser cookies

Delete the cache and cookies in the settings of your browser. After the browser history is cleared, sign in to the Userlane Portal again and refresh your application page.

8. Ensure your CSP allows Userlane

If any Content security policy is applied it may prevent Userlane from working correctly. 

ℹ️  CSP is an added layer of security that helps to detect and mitigate certain types of attacks.

Check this with your developers and please ensure to add all relevant hostnames as outlined in our guidance for allowing hosts in your content security policy

Is the Editor still not visible to you?

Contact us via our contact form.



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