Access to the Userlane Editor

The Userlane Editor is only visible to managers that have an account in the Userlane Dashboard and therefore have specific usage rights to edit the logic and the content of the Guides.

1. Are you logged into the Dashboard?

Check if you’re logged in to the Userlane Dashboard at in the same browser. 

It is not enough if you are logged in the Chrome browser if you try to edit your guides in Firefox. The cookie that stores the information about your account and access rights only works within one browser.

2. Is the URL to the website added as an application URL in your Dashboard?

You need to ensure that you have the URL of your website where Userlane is used included as one of the application URLs in the  "Manage your applications" section (My Account - Applications) to successfully open the editor.

3. Do you have the latest browser extension version? 

Please update your browser extension. You can do so by managing your extensions in your internet browser (e.g. Chrome, Firefox).

4. Are you using an incognito mode/private tab?

Please note that the Userlane Editor is not accessible in private modes.

5. After logging in - Reload the page

Try to reload the page after you log into the Dashboard.

6. Allow third-party cookies

Check your browser settings. 

If your browser doesn't allow 'third-party cookies' the Userlane Editor won't show up as we can't check your access rights via the cookie information.

You can also add exceptions on which URL's third-party cookies are allowed. In that case, you would then add the URL you want Userlane to work on.

7. Deactivate any ad blockers

Some browser extensions that block ads can block the communication via the cookie. Allow Userlane for your ad blocker or deactivate it for now.

8. Delete your browser cookies

You can delete the browser cookies in the settings of your browser. After you deleted them, log into the Userlane Dashboard again and refresh your application page.

9. Ensure your CSP allows Userlane

Your Content Security Policy may prevent Userlane from working correctly. You would be able to see an error when opening the developer tools and checking the network tab. This would show CSP marked.

Please ensure to add all relevant hostnames as outlined here.

The Editor is still not visible to you?

Contact us via our contact form.