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Created On: 09/23/2026
in AI Assistant
The AI Assistant is set up in the Userlane Portal, under Agentic Assistance. From there you choose whether it is on and who sees it, and you control how it behaves: its name and welcome message, its tone, the topics it will not answer on, whethe...
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Published On: 09/23/2026
in Analytics
HEART Analytics The HEART Score is Userlane's composite measure of application health. It tells you not just whether users are logging in, but whether the application is delivering the outcomes it was deployed for. It measures five dimensio...
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Published On: 09/23/2026
in Analytics HEART Analytics
About Happiness The Happiness dimension measures how satisfied your users are with each application in your portfolio. Satisfaction data contributes 10% to the overall HEART Score. Why use it Employee satisfaction with software affects h...
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Published On: 09/23/2026
in Analytics HEART Analytics
About Efficiency The Efficiency dimension measures how smoothly and consistently users complete work in each application. It contributes 20% to the overall HEART Score. Why use it Efficiency captures something that basic usage data misse...
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Published On: 09/23/2026
in Analytics HEART Analytics
About Adoption The Adoption dimension measures how broadly and consistently users engage with each application in your portfolio. It carries the highest weight of any HEART dimension, contributing 30% to the overall HEART Score. Why use it ...
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Published On: 09/23/2026
in Analytics HEART Analytics
About Happiness The Risk dimension measures data compliance across each application in your portfolio. It contributes 15% to the overall HEART Score. Why use it Many applications require users to enter specific values, make selections fr...
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Published On: 09/23/2026
in Analytics HEART Analytics
About Task Success The Task Success dimension measures whether users complete the workflows you have defined in each application. It contributes 25% to the overall HEART Score. Why use it Task completion is the most direct signal of whether an ...
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Created On: 09/22/2026
in Analytics
About Tasks Tasks track whether users complete specific workflows in your application. You define the sequence of steps; Userlane records who starts, who finishes, and how long it takes. Unlike guides or announcements, Tasks run silently. N...
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Created On: 09/22/2026
in Analytics
About Audience Analytics Audience Analytics shows your HEART Score broken down by audience in a single heat map. Instead of checking each audience separately, you can compare performance across all your audiences at once and see where one grou...
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Created On: 08/13/2026
in Security & Privacy
Userlane is adding a way to bring user attributes such as job title, department and manager into Userlane directly from the systems where that information already lives. To make these connections, Userlane will use StackOne as a sub-processor. Thi...