New Articles

  1. Fixes and Improvements - August

    Portal improvements  UX/UI We added Tooltips & Tags to the usage section of Segments in the Portal so you have a complete overview of where your segments are being used. We added an end date error to Messages when you configured your end da...
  2. Fixes and Improvements - July

    Portal improvements  UX/UI HEART: The cards for the individual HEART metrics now have a hover effect for a better user experience.  We redesigned the page to set up the first URL Scalability & Performance The tables for segments and M...
  3. Fixes and Improvements - June

    Portal improvements  UX/UI We removed duplicate headers to streamline the design on certain pages in the Userlane Portal. We added the option to repeat Announcements automatically at weekly and bi-weekly intervals. Scalability & Perf...
  4. HEART Analytics API

    Learn how to export Userlane HEART analytics data via the REST API for internal reporting. Discover its benefits, requirements, and troubleshooting tips
  5. Rolling out the new Userlane Browser Extension to all users

    The following article is addressed to organizations that have rolled out the Userlane Browser Extension to their employees. If you have implemented the Userlane snippet in the underlying application, no changes are required. Introduction ...
  6. Fixes and Improvements - May

    Portal improvements  UX/UI We improved how Page Segments are shown in the dropdown when adding them to a Guide. Previously they were unsorted and now they are shown in alphabetical order just like User Segments. We improved the filters in...
  7. Fixes and Improvements - April

    Portal improvements  UX/UI We improved the line charts in our analytics so that animations are bottom up instead of top down and line segments connect in a more visually appealing way We added a ‘Last Updated’ icon to the tooltip views over t...
  8. AI & Data Security

    Discover how Userlane prioritizes transparency, security, and privacy in handling your data while leveraging advanced AI technologies. Learn more!
  9. Fixes and Improvements - March

    Portal improvements  UX/UI We implemented a new date range picker in both the HEART and Content Analytics pages as well as the Survey and NPS builder pages. The new date picker offers a cleaner and improved experience when selecting date range...
  10. Tooltip Analytics

    Track Tooltip interactions & performance with Tooltip Analytics. Monitor views, clicks, & user engagement for software adoption & user support.