Articles
The Userlane AI Assistant
The AI Assistant lets your users ask a question in their own words and get a written answer, drawn from the Userlane content you have published, without leaving the application they are working in. Instead of searching through a list of Guides or ...
How to optimize content for the Userlane AI Assistant
How does the AI Assistant find content? When a user interacts with the AI Assistant chat interface, the AI Assistant can offer Userlane Guides as a response to assist the user in completing their task. But how will the AI Assistant know which Gui...
Configuring the AI Assistant
The AI Assistant is set up in the Userlane Portal, under Agentic Assistance. From there you choose whether it is on and who sees it, and you control how it behaves: its name and welcome message, its tone, the topics it will not answer on, whethe...
Connecting your AI service to the Assistant
You can connect your company's own internal service as another source the AI Assistant can draw on, alongside your published Userlane content. When a user asks a question, the Assistant can pull relevant material from your service and cite it in the...