Articles
Happiness
About Happiness The Happiness dimension measures how satisfied your users are with each application in your portfolio. Satisfaction data contributes 10% to the overall HEART Score. Why use it Employee satisfaction with software affects h...
Efficiency
About Efficiency The Efficiency dimension measures how smoothly and consistently users complete work in each application. It contributes 20% to the overall HEART Score. Why use it Efficiency captures something that basic usage data misse...
Adoption
About Adoption The Adoption dimension measures how broadly and consistently users engage with each application in your portfolio. It carries the highest weight of any HEART dimension, contributing 30% to the overall HEART Score. Why use it ...
Risk
About Happiness The Risk dimension measures data compliance across each application in your portfolio. It contributes 15% to the overall HEART Score. Why use it Many applications require users to enter specific values, make selections fr...
Task Success
About Task Success The Task Success dimension measures whether users complete the workflows you have defined in each application. It contributes 25% to the overall HEART Score. Why use it Task completion is the most direct signal of whether an ...