Popular Articles

71. Tags

    Last Updated: 09/21/2025 in Create & Build Tags
    A Tag marks a single element that should be tracked to measure users’ interaction with that element within the underlying application. Learn how to use tags with Userlane.

72. R - Retention

    Last Updated: 08/30/2024 in Analytics HEART Analytics
    Boost user engagement and ROI with a high Retention Score. Learn how to calculate and improve it. Understand limitations and follow best practices.

73. User activities

    Last Updated: 08/12/2025 in Analytics Content Analytics
    Access User Details and Activities in Userlane Portal. Check Guide completion, target users, review activities, and validate user information.

74. App Discovery

    Last Updated: 04/09/2024 in Analytics
    Enhance SaaS efficiency with Userlane App Discovery. Identify, track, and optimize software usage to reduce costs and streamline your organization's applications.

75. Seamless Rollout Troubleshooting

    Last Updated: 09/30/2025 in Setup Seamless Rollout
    Discover solutions for common SSO challenges. Troubleshoot errors, certificates, and security issues for seamless access.

76. Expanding SSO Settings

    Last Updated: 08/07/2025 in Setup Seamless Rollout
    Enhance targeting & analytics with additional user attributes in Userlane. Connect Userlane to multiple apps. Request access permissions & update settings.

77. Best practices for setting up your NPS Survey

    Last Updated: 03/04/2024 in Best Practices
    Unlock valuable insights with NPS surveys in your app. Follow these 4 tips from Userlane to optimize your NPS setup: unchanged question, reminders for non-responders, flexible end date, and targeted user segmentation.

78. Installing and Configuring the Browser Extension for Microsoft Edge on macOS (SSO)

    Last Updated: 09/03/2025 in Setup Seamless Rollout
    Microsoft Edge, Mozilla Firefox, and Google Chrome allow the silent installation of Browser Extensions. This way, the users do not have to manually install the Browser Extension themselves, but rather the IT Admins can roll out the Browser Extensi...

79. Installing and Configuring the Browser Extension for Chrome on macOS (SSO)

    Last Updated: 07/16/2025 in Setup Seamless Rollout
    Learn how to silently install and configure Browser Extensions in Chrome on macOS using Enterprise Policies with this step-by-step guide. IT Admins can roll out extensions through MDM solutions like Microsoft InTune, Enteo NetInstall, or Matrix42 Empirum.

80. Support Response Times SLA

    Last Updated: 06/04/2025 in About Userlane Support & Services
    2 / 2 Depending on the selected support package, Userlane offers different response times. Standard-level Support responds within 2 business days, while Priority-level Support has maximum response times for various incident levels. Remedies are available for response time breaches. Network assessment and access may be required for certain cases.

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