New Articles

  1. Improvements and Fixes - May

    Improvements  Portal We added a new privacy policy link to the Portal footer and login page, tailored for managers using the Portal and Editor. We added new discoverable apps in the App discovery, including several in the AI category. We...
  2. Release Note - Announcement API

    Release Demo Your browser does not support HTML5 video. What is new We are excited to announce the expansion of our API export functionality to include announcement data. With this update, you can now collect more comprehensive data on users'...
  3. Fixes and Improvements - April

    Portal improvements  Performance We removed the "show 200 rows” per page option from the tables so that it doesn't affect the performance. We added pagination to the Announcement and Guides analytics tables so that it doesn't break while ...
  4. User profile data export (Old user model)

    Export User Profile Data with Ease. Learn the requirements, benefits, and troubleshooting for exporting user data. Get detailed insights on user activity and attributes.
  5. User event export

    The API user event export allows you to retrieve data containing the events (interactions) a User had with your Guides.
  6. Release Note - Showing URL fragments in HEART analytics

    What is new Your application’s web addresses were shown in the HEART analytics without the part that comes after the # symbol (also called fragments). HEART analytics now include the fragments too, so you can track which parts of the application ...
  7. Release Note - User Segmentation for Tooltips

    Release demo Your browser does not support HTML5 video. What is new Now you can apply user segmentation to display Tooltips (Hints & Beacons) only to specific target groups. For more information on user segmentation, please check the fol...
  8. Release Note - Improved user interaction experience with NPS

    What is new NPS can now be closed only if the user actively engages with them by clicking the Close button. No action is required from your side, everything is handled by Userlane. CHECK OUR ROADMAP ...
  9. Release Note - Tooltips: Hints & Beacons

    What is new We are expanding the use cases for which Tooltips can be used. Managers can now choose the tooltip type: hint or beacon. Hints are used to explain an element to help users complete a process. Beacons are used to highlight  an elem...
  10. Release note - Assist users when completing tasks by validating inputs

    What is new The process of validating data has been done so far with the help of pre-defined texts - the user cannot continue the Guide if the text is not matched. We have now expanded our data validation capabilities. If a specific value step t...