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Discover Userlane's exceptional uptime commitment of 99.5% and transparent status tracking. View live and historical data on Userlane's Status page.
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Depending on the selected support package, Userlane offers different response times. Standard-level Support responds within 2 business days, while Priority-level Support has maximum response times for various incident levels. Remedies are available for response time breaches. Network assessment and access may be required for certain cases.
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Created On: 08/22/2022
in Release Notes 2022 19 August 2022 What's New Now you can see the usage of Tooltips per language in your Portal. How to check this? To get an overview of how many Tooltips are published in a language: Log in to Portal > Customize > Languages > check "your lan...
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Created On: 08/17/2022
in Release Notes 2022 15 August 2022 What’s new We are very excited to announce that our pause mode is now available for both record modes and Tooltips. We have introduced a simpler pause mode experience for content creators. How to use Now, if you need to pa...
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Created On: 08/11/2022
in Setup Self-Hosting Discover the features available in Self-Hosting mode vs. Userlane hosted. Gain insights, measure performance, provide tooltips, interactive guides, and more.
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Created On: 08/11/2022
in About Userlane Learn about developer guidelines for smooth application performance. Ensure secure communication, compatibility with CSP, and optimize the content for targeted user experience.
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Discover Userlane's Digital Adoption Platform, which utilizes essential Cookies to improve digital adoption on applications. GDPR compliant. Learn more now.
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Created On: 08/08/2022
in Security & Privacy Discover the data flows when the Userlane Java Script is implemented. Record element selectors, node attributes, parents, siblings, and more for seamless Player highlighting.
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Created On: 08/08/2022
in Security & Privacy Userlane ensures data security with encryption at rest and in transit, following NIST standards. Multi-tenant segregation, firewalls, and regular penetration tests enhance protection. Monitoring, backups, and authorized access guarantee maximum security.
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Created On: 08/08/2022
in Security & Privacy Discover why Userlane chose Microsoft Azure for their secure and scalable service. With over 99.5% uptime, Userlane ensures strict security and compliance requirements are met. Learn more in Microsoft's Whitepaper.