2022

05 December 2022 What’s new There is good news for customers who manage multiple similar applications. We are very excited to announce that Guides can now be copied from one application to another that you have access to. When to use  I...

30 November 2022 What's New There is good news for customers that are using Single sign-on (SSO) and the Browser Extension. It now is possible to manage the configuration for both of these functionalities from within the Portal, without having t...

17 November 2022 What’s new We have improved the way in which Guide steps are shown to the user.  Userlane will automatically adjust the dimensions of each box to its content, as not every step within a Guide requires a lot of text. ...

18 November 2022 What's New Within Userlane Analytics you will be able to see new useful metrics on the Engagement page and you can check if the users actively engage and interact with your application.  Where to find it Sign into Portal > ...

07 November 2022 What's new Within Userlane Analytics you will be able to see new useful metrics in the Adoption page, now you would be able to check how many (expected) users are visiting your application and how widely they use.  How to find...

22 June 2022 What's new? We have listened to your feedback that six months of data were not enough to evaluate Userlane's performance.  Based on this, we have expanded the time frame for the Analytics data. Now, you have the possibility to see ...

07 November 2022 What is new Now you can check if the users continue utilizing the application and if they keep coming back.  Retention metric tracks how likely your users are to return to your application with metrics like stickiness, retentio...

16 November 2022 Some web applications use iFrames to render content from other sources. We call these "cross-origin iFrames".  What's New We have improved the Userlane selector algorithm to support the selection of elements within a cross-o...

14 November 2022 What's new Now you can drag and drop steps within a Guide in Editor. In case that you need to change the order of a Guide or you just made a mistake now easily you can move the step and change the order. Restructure a Guide fas...

18 October 2022 What's New NPS stands for Net Promoter Score, a metric used in customer experience. NPS measures the loyalty of your users and how likely they are to recommend your application to other users. Now you can measure your NPS with...

21 December 2022 What's New We have added a new metric that is called Failure rate and you will find it in your step details report for you to prioritize better what needs to be fixed within your Guides.   In case you deal with multiple s...

10 October 2022 What's New Now you can translate your Tooltips' text by exporting and importing the global translation file (which can be downloaded in CSV or XLSX format). How to do this?  You can translate your Tooltips' text in Userlane Po...

21 September 2022 What’s New We have implemented our SharePoint integration, our latest offering to our integrations feature. Now your users can access your SharePoint content directly from the Userlane Assistant. Where to find it You ca...

25 August 2022 What’s New Now the admins have the option to assign moderators and contributors of the company to all applications or to a number of applications. Therefore, moderators and contributors, if required, get  access and edit righ...

19 August 2022 What's New Now you can see the usage of Tooltips per language in your Portal. How to check this? To get an overview of how many Tooltips are published in a language: Log in to Portal > Customize > Languages > check "your lan...

15 August 2022 What’s new We are very excited to announce that our pause mode is now available for both record modes and Tooltips. We have introduced a simpler pause mode experience for content creators.  How to use Now, if you need to pa...

05 August 2022 What is New This is an update for customers who have  single sign-on enabled  for their end users and user attributes mapped between their active directory and Userlane.  From now on those attributes and their values will aut...

 20 June 2022 What's new? We have listened to your feedback that you would like to choose where your tooltips sit. We have enabled the option to adjust the position of your tooltips and place them in different 8 spots.  Now you can: Use the A...

27 April 2022 What's new?  Here we are with another great addition on how to create helpful content for your users. Here we are with another great addition on how to create helpful content for your users. In addition to Guides and Announcemen...

19 April 2022 What's new We are very excited to be releasing a completely new editing experience for all our users, the week following the Easter holidays. The most visible change is that the Editor and content overview are now being displayed ...

21 March 2022 What’s New We have released the UX improvement to the step analytics to provide you with more insights into u ser engagement and Guides' performance .  The step details page will show the number of users that have r...

17 March 2022 What's new Now end-users are able to move the Assistant avatar.   Avatar Reposition lets your end-users move the Assistant avatar whenever it conflicts with your application’s UI. End-Users can hover over the Assistant avatar...

21 January 2022 What's new You can now customize the image in our Assistant Help feature.  If you offer your users additional support with Userlane's Assistant Help feature, you can display a custom image instead of the default Help image. ...