Userlane can be implemented in two ways:
- Using the browser extension
If you have already a Userlane account and you would like to see this interactively:
- If based in Europe ⇨ Start this Guide to locate the snippet.
- If based in US ⇨ Start this Guide to locate the snippet.
Review this important information about the snippet implementation.
You can send this technical documentation to your engineers.
As soon as the snippet is implemented into your source code, all public Guides will be visible to your users by default. To manage these settings, select Settings from the application dropdown, then select General in the left sidebar. Use the Userlane toggle to switch Userlane off or on for all users. If you already have a Userlane account and you would like to see this interactively: ⇨ Start this Guide to switch off Userlane.
Internet Explorer: 11 Edge: 40 and above, Firefox: 60 and above, Chrome: 70 and above, Safari: 12 and above.
Why implement Userlane with Browser Extension?
Userlane enables employees and increases software adoption in third-party applications. Access to the source code of third-party applications is not always provided by software vendors. For such cases, you can implement Userlane in an application without the need to access the source code. Your users get access to the Userlane Assistant via the browser extension.
How to implement Userlane with Browser Extension?
Add the Userlane browser extension for your browser by clicking Open Editor in the application dropdown.
You can also centrally implement the browser extension for your organization's end users and configure an SSO connection if desired. Please reach out to your Customer Success Team for the full documentation. Userlane will only be visible when the application is used in the browser with the extension implemented via manual user rollout, seamless IT integration, or SSO.
The browser extension can be implemented only in:
Firefox: 60 and above, Chrome: 70 and above, Edge: 44 with Windows 10, version 1809 and above.