Implementation options - snippet or browser extension

Userlane can be implemented in two ways: 

  • Implementing a JavaScript snippet in the application's source code
  • Using the browser extension

Use cases

Customer onboarding and retention 

Software providers can onboard users and increase retention for their applications. Userlane can be directly implemented via the Userlane snippet in the application’s code. The browser extension can be used to build and test first Guides. To go live you need to implement the Userlane snippet into the application's source code.

Employee enablement and software adoption

Userlane enables employees and increases software adoption in third-party applications. Access to the source code of third-party applications is not always provided by software vendors. For such cases, you can implement Userlane in an application without the need to access the source code. Your users get access to the Userlane Assistant via the browser extension. 

How to implement the Userlane snippet

⇨ Start this Guide to locate the snippet.

Tips:

  1. Here is all the important information about the snippet implementation.

  2. You can send this technical documentation to your engineers.

  3. As soon as the snippet is implemented into your source code, all public Guides will be visible to your users by default. This can be changed in the Dashboard. Go to Customize, Behavior, and scroll down to the turn Userlane on/off-toggle.

How to implement the browser extension

Download the Userlane browser extension for your browser by clicking Open Editor on the navigation bar of your Dashboard.