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Created On: 11/02/2026
in Release Notes 2026 Improvements
Portal
We added new Goal metrics, including NPS score and Validator compliance rate.
We made an improvement so that Goals can be created without a start value and can have targets of 0 or below.
We added an Outcome ...
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Created On: 10/28/2026
in Integrations
The GitBook integration connects your GitBook knowledge base to the Userlane Assistant, so your users find answers from your GitBook articles without leaving the application they work in. GitBook results appear alongside your Guides and Announceme...
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Created On: 10/28/2026
in Release Notes 2026 Improvements
Portal
We added auto-translation to the texts under Customize, with a progress bar while translations are created.
We added a case sensitivity option to segments, so you can choose whether attribute values must match upp...
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Created On: 10/28/2026
in Release Notes 2026 Improvements
Portal
We added healthcare applications to App Discovery.
We made it possible to use any video source in the Welcome Slide and in Guides, with a warning when a source may not play for all users.
Editor
We a...
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Created On: 10/28/2026
in Release Notes 2026
Improvements
Portal
We added the AI Assistant and Contextual Actions as starting points in the Guide overview analytics, so you can see how users reach your Guides.
We added the application user ID to survey and NPS result download...
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Created On: 10/28/2026
in Release Notes 2026
Improvements
Portal
We replaced the legend on the Guide step details page with KPI cards that show the key numbers at a glance.
We added Validators and Tasks to the list of content that uses a segment, so you can see everywhere a seg...
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Created On: 10/28/2026
in Release Notes 2026
Improvements
Portal
We added a "does not start with" operator for text conditions in the Targeting builder.
We added a download option to all HEART 2.0 charts, so you can export the data behind each chart as you could in HEART 1.0....
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Created On: 10/28/2026
in Release Notes 2026
Improvements
Portal
We improved the accuracy of analytics: events are no longer recorded while the Editor is open, so analytics reflect only real use of your application.
We improved the loading performance of the Portal.
Edi...
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Connecting an attribute source lets you pull user attributes from a system you already use. Once connected, that information updates in Userlane automatically, so your audiences and your targeting stay accurate without anyone maintaining a list. ...
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Created On: 09/23/2026
in AI Assistant You can connect your company's own internal service as another source the AI Assistant can draw on, alongside your published Userlane content. When a user asks a question, the Assistant can pull relevant material from your service and cite it in the...