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Created On: 04/21/2026
in Manage & Publish
Userlane not appearing is almost always caused by one of a small set of configuration or browser issues. Use this page to identify which one applies, then follow the linked checklist to fix it. Diagnose the problem Work through the questions ...
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Created On: 04/09/2026
in Release Notes 2026 Improvements
Editor
We corrected the alignment of the Refine text button in the Editor for a more polished and consistent interface.
AI Assistant
We upgraded the AI models powering our AI functionality to improve response qualit...
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Created On: 03/25/2026
in Analytics Content Analytics Overview AI Assistant Analytics gives you visibility into how users are interacting with the Userlane AI Assistant. It helps you understand what topics users are asking about, whether the assistant is responding with relevant content, and where con...
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Created On: 03/24/2026
in Release Notes
What's new? We've introduced four new roles to give your team more precise access control. You can now assign the right level of access to each person, whether they manage content, configure technical settings or oversee analytics, without granti...
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Created On: 03/11/2026
in Security & Privacy Mandatory Public Information pursuant to Art. 28 DA Our services are subject to German law. To prevent international governmental access to and transfer of non-personal data where such access or transfer would conflict with Union law or German law,...
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Created On: 03/11/2026
in Security & Privacy
1. Preamble Userlane GmbH, registered with the commercial register at the local court of Munich, Germany, under no. HRB 226565 (“Userlane”) is a software manufacturer providing a software serving as a platform for user adoption and interactive su...
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Created On: 03/11/2026
in Security & Privacy
Preamble This subprocessor list identifies processors within the meaning of Art. 28 GDPR of Userlane that provide services that power Userlane’s offerings based on the Userlane Master Subscription Agreement / Terms of Service (hereinafter: “Main...
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Created On: 03/11/2026
in Release Notes 2026
Improvements
Editor
We improved the keyword search functionality to deliver more accurate and relevant results when searching for content in the Editor.
We made an improvement so that looped Tasks now include a cooldown period af...
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Created On: 03/11/2026
in Release Notes 2026
Improvements
Assistant
We improved the AI Assistant by adding additional event parameters, including language classification, to improve analytics and tracking of user interactions.
We updated the AI Assistant...
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Created On: 02/17/2026
in Analytics HEART Analytics
About the Sankey View The Sankey diagram is a flow map that shows the paths users actually took through a Task, not just how often each action was performed. Think of it like a river that splits into streams. The wider the stream, the more use...