New Articles

  1. Improvements and Fixes - September

    Improvements  Portal We aligned user calculations on the Retention page to be consistent with the Adoption and Engagement pages in HEART. Editor We added support for top-layer elements in Guides so that Guide steps can be recorded on thes...
  2. Installing and Configuring the Browser Extension for Microsoft Edge on macOS (SSO)

    Microsoft Edge, Mozilla Firefox, and Google Chrome allow the silent installation of Browser Extensions. This way, the users do not have to manually install the Browser Extension themselves, but rather the IT Admins can roll out the Browser Extensi...
  3. Fixes and Improvements - August

    Portal improvements  UX/UI We added Tooltips & Tags to the usage section of Segments in the Portal so you have a complete overview of where your segments are being used. We added an end date error to Messages when you configured your end da...
  4. Fixes and Improvements - July

    Portal improvements  UX/UI HEART: The cards for the individual HEART metrics now have a hover effect for a better user experience.  We redesigned the page to set up the first URL Scalability & Performance The tables for segments and M...
  5. Fixes and Improvements - June

    Portal improvements  UX/UI We removed duplicate headers to streamline the design on certain pages in the Userlane Portal. We added the option to repeat Announcements automatically at weekly and bi-weekly intervals. Scalability & Perf...
  6. HEART Analytics API

    Learn how to export Userlane HEART analytics data via the REST API for internal reporting. Discover its benefits, requirements, and troubleshooting tips
  7. Rolling out the new Userlane Browser Extension to all users

    The following article is addressed to organizations that have rolled out the Userlane Browser Extension to their employees. If you have implemented the Userlane snippet in the underlying application, no changes are required. Introduction ...
  8. Fixes and Improvements - May

    Portal improvements  UX/UI We improved how Page Segments are shown in the dropdown when adding them to a Guide. Previously they were unsorted and now they are shown in alphabetical order just like User Segments. We improved the filters in...
  9. Fixes and Improvements - April

    Portal improvements  UX/UI We improved the line charts in our analytics so that animations are bottom up instead of top down and line segments connect in a more visually appealing way We added a ‘Last Updated’ icon to the tooltip views over t...
  10. AI & Data Security

    Discover how Userlane prioritizes transparency, security, and privacy in handling your data while leveraging advanced AI technologies. Learn more!