> For the complete documentation index, see [llms.txt](https://docs.userlane.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.userlane.com/support/application-uptime.md).

# Application uptime

Uptime commitment, how it is measured, and where to find the current status.

{% hint style="info" %}
**Scope.** This article covers the operational uptime commitment and where to check current status. Exclusions, remedy terms, and the calculation method are in the service level agreement (SLA) annexed to the contract.
{% endhint %}

***

## Uptime commitment

Userlane commits to 99.5% availability per production tenant[^1], measured over each quarter (three calendar months). Userlane monitors availability continuously with synthetic checks against production endpoints.

***

## Scheduled maintenance

Userlane communicates scheduled maintenance at least 24 hours in advance through the [status page](https://status.userlane.com/). Total scheduled maintenance does not exceed 6 hours per quarter. Scheduled maintenance is excluded from the uptime calculation.

***

## Binding terms

The SLA annexed to the [master subscription agreement (MSA)](https://userlane.com/msa) is the binding document for uptime, exclusions, and remedies. This article is a non-binding summary.

***

## Relevant articles

{% content-ref url="/pages/2IDQz46CLETPMDXEl0nP" %}
[Support response times](/support/support-response-times.md)
{% endcontent-ref %}

{% content-ref url="/pages/x0VOtqZaqLMPxH6L3eGw" %}
[Contact and escalation](/support/contact-and-escalation.md)
{% endcontent-ref %}

{% content-ref url="/pages/h4XuR33OT54sP0N63SOo" %}
[Hosting and certifications](/security-and-privacy/hosting-and-certifications.md)
{% endcontent-ref %}

***

## FAQ

<details>

<summary>What is the uptime commitment?</summary>

99.5% per production tenant, measured quarterly.

</details>

<details>

<summary>Does scheduled maintenance count as downtime?</summary>

No. Maintenance is excluded from the uptime calculation. Userlane communicates it at least 24 hours in advance, and total maintenance does not exceed 6 hours per quarter.

</details>

<details>

<summary>Where can I check the current status?</summary>

On the [Userlane status page](https://status.userlane.com/), which also lists scheduled maintenance.

</details>

[^1]: A production tenant is the live Userlane environment that your end users work with, as opposed to a test or staging environment.


---

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