> For the complete documentation index, see [llms.txt](https://docs.userlane.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.userlane.com/getting-started/first-steps-in-the-portal/set-up-the-account.md).

# Set up the account

Accept a portal invitation, set a password, and complete first login to the Userlane portal.

Userlane creates the portal account during onboarding. The first portal user then accepts an invitation email, sets a password, and logs in.

{% stepper %}
{% step %}

#### Find the invitation email

Look for the invitation email from Userlane. If it has not arrived, check the spam or junk folder, and confirm that the organization's mail filters do not block emails from userlane.com. If the email is still missing, ask the sender to resend the invitation.
{% endstep %}

{% step %}

#### Open the registration page

Click the button in the invitation email. The browser opens the Userlane registration page.

<div align="left" data-with-frame="true"><figure><img src="https://259567114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FF6bxg8i3T6U4vZ3k7PHi%2Fuploads%2Fj704090w0pRPuoykedsx%2Finvitation.png?alt=media&#x26;token=552538c2-420b-4788-9c3a-1d97e5f3d317" alt="Userlane invitation email with the button that opens the registration page" width="375"><figcaption><p>The invitation email links to the Userlane registration page.</p></figcaption></figure></div>
{% endstep %}

{% step %}

#### Set the password

Create a password that meets these requirements:

* At least 10 characters long
* At least 1 uppercase letter
* At least 1 lowercase letter
* At least 1 number
* At least 1 special character: ! @ # $ % ^ & \*

<div align="left" data-with-frame="true"><figure><img src="https://259567114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FF6bxg8i3T6U4vZ3k7PHi%2Fuploads%2FpNdvSipTEmTdGuM4cTTk%2Finvitation%20pw.png?alt=media&#x26;token=e955bacb-c662-4da1-8429-1af293c1cf38" alt="Userlane registration page with the password field and the password requirements" width="375"><figcaption><p>Set a password that meets all five requirements.</p></figcaption></figure></div>
{% endstep %}
{% endstepper %}

After you set the password, you are logged in to the portal. Next, [set up the application URL](/getting-started/first-steps-in-the-portal/set-up-the-application-url.md).

## Troubleshooting

<table><thead><tr><th width="165.6458740234375">Problem</th><th width="277.953125">Cause</th><th>What to do</th></tr></thead><tbody><tr><td>Invitation email not received</td><td>The email landed in spam, or the organization's mail filter blocks userlane.com.</td><td>Check the spam or junk folder. Confirm userlane.com is not blocked. Ask the sender to resend the invitation.</td></tr><tr><td>The invitation link does not work</td><td>The link has expired or has already been used.</td><td>Ask the sender to resend the invitation. Each link is single-use.</td></tr><tr><td>Password is rejected</td><td>The password does not meet one or more of the requirements (length, uppercase, lowercase, number, special character).</td><td>Check all five requirements and try again.</td></tr><tr><td>Portal does not load after registration</td><td>A browser extension or network policy is blocking the connection.</td><td>Try a different browser or disable extensions temporarily. If the problem continues, <a href="/support/contact-and-escalation.md">contact Userlane support</a>.</td></tr></tbody></table>

## Relevant articles

{% content-ref url="/pages/fsN54CJn1Adx0IhuudPQ" %}
[Set up the application URL](/getting-started/first-steps-in-the-portal/set-up-the-application-url.md)
{% endcontent-ref %}

{% content-ref url="/pages/010elIp8D0o8LOTk7kQz" %}
[Portal authentication](/administration/sign-in-and-permissions/portal-authentication.md)
{% endcontent-ref %}

{% content-ref url="/pages/BZlabPX8YgDLI4SsmJwj" %}
[A tour of the Userlane portal](/getting-started/a-tour-of-the-userlane-portal.md)
{% endcontent-ref %}

## FAQ

<details>

<summary>Can I reuse an invitation link?</summary>

No. Each invitation link is single-use and can expire. Ask the sender to resend the invitation.

</details>

<details>

<summary>What are the password requirements?</summary>

At least 10 characters, with at least one uppercase letter, one lowercase letter, one number, and one special character.

</details>


---

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