Userlane's targeting settings can prevent users from seeing Userlane. Here is what you can do:

1. Make sure userlane is loaded in the correct application

Userlane can be loaded in your application via the Integration of the Userlane Snippet or via the Browser Extension. If you only use the Browser Extension for now, make sure the you are logged in to the Userlane Dashboard and that the application URL in your Userlane Dashboard in My Account -> Applications is correct. 

2. Make sure that you have a public language

Go to Customize -> Languages and make sure that at least one language is public. Only public languages are shown to your users.

3. Check the language fallback solution

Go to Customize -> Languages and look at the fallback solution for language detection. Make sure that you have selected either "Fallback to the default language" or "Don't detect languages at all and always use the default language".

4. Add userlanes to a public chapter

Add at least one public userlane to a public chapter in the Userlane Dashboard. Userlanes that are in the "Unsorted userlanes" folder are not part of a chapter.

5. Check the targeting of the Assistant

Go to Customize -> Behaviour and check the options to hide your Userlane Assistant. If you activated "Hide the Assistant from your end users who have completed all userlanes" the assistant might not be visible because you have completed all your userlanes.

6. Make sure that the Segmentation is set-up right

Open the segmentation options by clicking on the three dots next to a chapter or a userlane. Select Edit Segmentation. Make sure that the user profile you use in your application matches these segmentation settings. Note that the chapter segmentation affects all userlanes within this chapter. 

7. Enable Userlane for your Application

Go to Customize -> Behaviour and check if the toggle to turn on Userlane is green:

 

 

Please note that Userlane will be shown on all pages and URLs where the Userlane Snippet is integrated. If the Snippet is not integrated yet you can use the Userlane Browser Extension to test and to build your Userlanes.

Did nothing help so far? 

Contact us via support@userlane.com. We're happy to look into this together to find a solution for you!

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