You are determined to understand your users, help them effectively adopt your software and create better experiences for them. We are determined to provide you with a simple, fast and innovative solution to do just that.

Our upgraded Analytics dashboard provides you with the content engagement trends, user productivity and individual performance of your Guides and Announcements.

With our latest release on June 8, you have access to all actionable insights in one single place, so that you can make informed decisions on how to drive your initiatives forward.

The latest enhancements enable you to:

  • Track performance alongside user journey with outreach and interaction metrics

  • See in-depth performance per target group with User Segment filters

  • Stay on top of the engagement trends and performance over time

  • Investigate performance across Userlane carriers with Guides distribution

  • Detect and resolve errors right on the spot

What insights can I get from Analytics?

This table showcases insights available in each component of the upgraded reporting capabilities:

Good to know:

With integrated filters across all three Analytics components, you will have a possibility of setting a specific time-frame and applying a user segment filter relevant for your reporting. Isn’t that handy?

You can find more information on all three Analytics components in our related help-center:

Take me to Overview

Take me to Guides

Take me to Announcements

Best practice:

We want to provide you with a better understanding of how your users interact with your virtual Guides and Announcements. With these insights, you can plan improvements accordingly.

For instance, you noticed a low number of users reached for one of your Guides, the issue might be that users are not really aware of this particular Guide. Action: push content that deserves higher visibility using Promotions or Announcements.

You will find more relevant information on how to interpret the rates in our linked articles. But as always, should you have any questions, please do not hesitate to contact us!

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