Details

Current status: Check here to see if your guide is currently Public, meaning available to your users or Private, meaning it is hidden from your users.

First time published: The date you first made your guide available to your users.

Page Segment: If applicable, this will show the page segment you have applied to this guide.

Page Segment: If applicable, this will show the user segment you have applied to this guide.

Performance

First, select the time range that you want to analyze.

How did your guide perform?

Health score: The Health Score indicates how far your users progressed through the guide.

Health Score = [Number of times the guide was completed / (Number of times the guide was started - Number of times the guide was exited on the first step)]


The score ranges from 0 to 100 where a 100 means all users are completing the guide. It is important to note that users can still be receiving value from guides even if they are not completing them. See this article for scenarios where this may be the case.

Guide started: The number of times this guide was started. It could include the same user multiple times if they started the guide more than once.

Unique guide started: The number of users who started this guide. Each user will only be counted once towards this number.

How did specific guide steps perform?

Evaluate the performance of each step within your guide.

Step shown: The number of times this step was shown to your users.

Exit rate: The percentage of users who chose to exit the guide at this step.

Error rate: The percentage of users who were forced to exit the guide at this step. If the error rate is low, there is likely no cause for concern as it is entirely possible the user simply had technical difficulties on their end, such as a lost internet connection. Otherwise, it could be that Userlane was unable to find the element on the page for this step.

Reasons for Userlane being unable to find the element for this step:

  • Application Updates: Simply repositioning this step in the Editor could resolve the issue if updates to your application caused the problem.

  • Issues from the previous step: It is possible that the previous step allows for user interaction that would cause the guide to break.

  • Every browser is a bit different. Try testing in different browsers to see if you can replicate the error. If the error happens in a specific browser, try repositioning the step to a bigger element.

  • One last reason could be that your users might have different account characteristics. E.g. a trial user account might have access to only some sections or might have a different number of menu buttons. Try this guide for accounts with different limitations to make sure that the tour works for all of your users.

Step Key

First/Last Slide: appear as squares in the step list.

Mandatory Step: appear as a solid circle in the step list. These steps require user interaction before they can proceed to the next step.

Optional Step: appear as a dotted circle in the step list. These steps do not require user interaction before they can proceed to the next step. Examples include: steps that contain skip conditions, or explanation steps that have a next button in order to proceed to the following step.

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