Whenever an interactive guide breaks on a regular basis in a specific step, an alert is triggered within your Dashboard.
From April 8th on, you will receive an update on this similar to this one:
What is the benefit of having the notifications?
It allows you to quickly review and update your guides to ensure your end-users can successfully complete a guide. Email notifications are also the fastest way to keep you informed.
What does the email include?
The email includes information on
the account of the guide
the specific step number
How often will I receive this email?
The error-alert notifications are sent only when one step experiences multiple errors based on the threshold settings you have set up with your Customer Success Manager or our support team.
The threshold settings are based on the ‘x' number of errors that have occurred during a time span of ‘y’.
For example: if your property’s threshold is set to 12 errors within 8 hours then the below email will be sent to you every time a step within any guide faces 12 errors in the span of 8 hours.
Good to know:
You can change whether you want to receive such notifications or not within your Userlane Dashboard under My Account -> Personal.
If you want to have your threshold changed, please reach out to your Customer Success Manager or our support team.
What action do I need to take after receiving the email?
We recommend to directly open your dashboard and review the mentioned step from the email. The error log linked to the step provides further information about the errors to help you resolve the issues.
In a separate tab, you may also already open the Editor to update your guide easily.
As errors can have various reasons, we have prepared an article on how to ensure your userlanes work fine.
Should you not be able to fix the issue, do not hesitate to contact us.