With many userlanes created, it can get hard for your users to find the one they're looking for. That's why we've now the option for your users to use search terms to navigate through the content provided by you.

The Userlane Assistant search covers the following aspects:

Interactive Tour:

These basic, general Information are searchable:

  1. Chapter Title
  2. Chapter Subtitle
  3. The Title of the Tour (viewable in the Userlane Dashboard)
  4. Subtitle of the Tour (viewable in the Userlane Dashboard)

Inside a Tour, the following content are searchable

  1. Intro/Outro Title
  2. Steptitle
  3. Text and content of a step
  4. Infobox content
  5. Linktitle
  6. Linkdescription
  7. Content of specific value-inputs

Announcements:

The following content of an Announcement are searchable:

  1. headline of the Announcement
  2. description
  3. The Primary Link Title
  4. The Secondary Link Title

How are search results filtered and ranked?

Now that we know, which content users are able to find through Search, let's talk about, how Search structurizes search results, if e.g. more than 1 results fits the entered searchterm

Ranking

Userlane Search ranks according to Term Frequency / Inverse Document Frequency

Term Frequency

e.g. searching “user” ranks a tutorial that contains the word “user” five times higher than a tutorial that contains “user” only once

Inverse Document Frequency

e.g. searching “user” ranks a short announcement that contains only 10 words, one of which is “user”, higher than a long tutorial that contains twenty steps, one of which contains the word “user” once

Filtering

Userlane Search similar filtering methods, which our users a used to. (See this article on targeting your users). The following gives you a overview (or refreshes your memory 😉) to how search filters search results:

Tutorials

  • Only show active tutorials in active chapters
  • Only show tutorials that match user segmentation
  • Only show tutorials that match page segmentation (filtered by the front end)
  • Only show tutorials in the language of the user or with a fallback language (filtered by the front end)

Announcements

  • Only show active announcements
  • Only show announcements active at the time of searching
  • Only show announcements that match user segmentation
  • Only show announcements that match page segmentation (filtered by the front end)
  • Only show announcements in the language of the user or with a fallback language (filtered by the front end)

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