A lot of content can make it hard for your users to find what they're looking for. That's why we developed the Userlane Search! Your users can now search through the content you create for them nice and easy.
How does it work?
The Userlane Search will search through the following:
The title of the guide (viewable in the Userlane Dashboard)
The subtitle of the guide (viewable in the Userlane Dashboard)
Inside a guide:
Text and content of a step
Content of specific value-inputs
The public title of the Announcement
The text of the button of the primary link
The text of the button of the secondary link
How are search results filtered and ranked?
Now that we know, which content users are able to find through the Userlane Search, let's talk about, how Search structures search results.
Userlane Search ranks according to Term Frequency / Inverse Document Frequency
e.g. searching “user” ranks a tutorial that contains the word “user” five times higher than a tutorial that contains “user” only once.
Inverse Document Frequency
e.g. searching “user” ranks a short announcement that contains only 10 words, one of which is “user”, higher than a long tutorial that contains twenty steps, one of which contains the word “user” once.
The Userlane Search will, however, make sure that only the accessible content is shown in the search results. What do we mean by accessible content? Keep reading:
Only show active tutorials in active chapters
Only show tutorials that match user segmentation
Only show tutorials that match page segmentation
Only show tutorials in the language of the user or with a fallback language
Only show announcements active at the time of searching
Only show announcements that match user segmentation
Only show announcements that match page segmentation
Only show announcements in the language of the user or with a fallback language
What happens if the user cannot find what they are looking for?
Enable an external help link that will appear if the user receives zero results for their search. This link can direct them to either an external documentation page or to their managers via a "mailto:".