Userlane can be implemented in two ways: 

  1. Integrating a JavaScript Snippet in the application's source code.
  2. Using the Browser Extension.

The use cases

Customer onboarding & retention: Software providers can onboard users and increase retention for their application. Userlane can directly be integrated via the Userlane Snippet in the application’s code. The browser extension can be used to build and test first userlanes. To go live you need to integrate the Userlane Snippet to the application's source code.

Employee enablement and software adoption: Userlane enables employees and increases software adoption in third-party applications. Access to the source code of third-party applications is not always provided by software vendors. For such cases, you can implement Userlane in an application without the need to access the source code. Your users get access to the Userlane Assistant via the browser extension. 

Use case 1: How to integrate the Userlane Snippet

Use this Userlane to find the snippet.

Tips:

  1. Here is all the important information about the snippet integration
  2. You can send this technical documentation to your engineers.
  3. As soon as the snippet is integrated into your source code, all public userlanes will be visible to your users by default. This can be changed in the Dashboard. Go to Customize, Behavior and scroll down to the turn Userlane on/off-toggle.

Use case 2: How to integrate the Browser Extension

Download the Userlane Browser Extension for your browser by clicking on Edit your Userlanes at the navigation bar of your Dashboard.

Tips:

Here is all the important information about the Userlane Browser Extension integration

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